The Making of a Manager

No idea what you're doing? No problem. Good managers are made, not born. Top tech executive Julie Zhuo remembers the moment when she was asked to lead a team. She felt like she d won the golden ticket, until reality came crashing in. She was just 25 and had barely any experience being managed, let alone managing others. Her co-workers became her employees overnight, and she faced a series of anxiety-inducing firsts, including agonising over whether to hire an interviewee; seeking the respect of reports who were cleverer than her; and having to fire someone she liked. Like most first-time managers, she wasn t given any formal training, and had no resources to turn to for help. It took her years to find her way, but now she s offering you the short-cut to is the book she wishes she had on day one. Here, she offers practical, accessible advice like: * Don t hide thorny problems from your own manager; you re better off seeking help quickly and honestly * Before you fire someone for failure to collaborate, figure out if the problem is temperamental or just a lack of training or coaching * Don t offer critical feedback in a compliment sandwich there s a better way! Whether you're new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you've always wanted.